Thursday, April 23, 2009

Hamilton Beach has AWESOME customer service

So about 3 weeks ago I was using my faithful Hamilton Beach crockpot that my Mother-In-Law had given us when we got our house to make us something scrumptious. As I went to stir whatever it was that was in there the crockpot slumped over and almost fell off of the counter. After further review I realized that one of the legs broke off my poor crockpot. Needless to say I was pizzed. I wrote them an email letting them know what happened and that it wasn't under warantee but how disappointed I was that it happened to begin with. They wrote me back within a day and enclosed a Fed-Ex label to send it back to the company. Coming home today I found a brand new crockpot that is nicer than the one we sent in on my front doorstep. I'm so impressed with their customer service on this, they went above and beyond what was necessary to make sure I was happy. Now I have a bright shiny new crockpot to play with! :)


Melody Strayer said...

You're like the queen of the complaint letter. I am gonna have to start learning from you. :)

Karen Sue said...

I got one for Christmas that the lid and crock didn't sit right, so first they sent me a new lid, then a new crock. it fits and sits well. That's why they have customer SERVICE.

Renee said...